Privacy policy


As a company, we take the protection of our customers’ personal information very seriously, which is why our Privacy and Cookies Policy is in place. Personal information that you provide to us will be used in accordance with this policy. On our website, London Supplements, we shall post any changes to our Privacy and Cookies Policy by clicking the “Privacy and Cookies Policy” link at the bottom of every page.

We collect and use your personal information in accordance with the terms of this Privacy and Cookies Policy whenever you submit your information to us via our website, email, over the phone, in person, or any other means. If you subscribe via our website, you are opting to be added to the mailing list.

If you have any questions or concerns about how your information is handled, please contact us. Data Protection Act of 1998 requires us to disclose to you how we will handle any personal information we obtain from you.

What personal data do we gather and how do we put it to use?

Our website does not require you to identify yourself or divulge any personal information to us.

In order to use our website, place an order, enter a promotion or competition, or otherwise interact with us, we will need to know information such as your name, billing address, delivery address, credit card number, expiration date, and issue number (if applicable), as well as other account information, PayPal account information and contact information such as your phone number and email address. If you place an order through our website, we will use your personal information to execute the transaction and to provide customer support and administration. Using our website, you can enter a contest or competition, and we will use your personal information in line with the terms and conditions of the promotion/competition (which you should familiarise yourself with before entering).

The companies in our group and carefully selected third parties may use your information with your consent to notify you by post, telephone, email or other suitable methods about special offers and promotions; new items; contests; and updates to our website. To unsubscribe from our mailing list, please send an email to [email protected], where a member of our Customer Services team is available to help.

Messages sent between you and us via email may be stored in order to help us better serve you as an account holder. For training and quality control purposes, we may record your phone calls to us.

Your feedback on our goods may be shared with our suppliers and other website visitors if you submit it to us.

When you provide us with information on a third party, you certify that the information you provide is correct and up-to-date, and that you will notify us if any of this information needs to be updated.

All of your personal information will be used only for the purposes to which you have given your permission. Unless you give us permission, we will not sell any of your personal information to any third party.

Those who are not directly involved

The only third parties with whom we share personal information about you are those who are directly involved in dealing with inquiries, orders, or competition/promotion entries made by you, unless we have stated otherwise or where we are required to do so by law, in order to enforce our Terms and Conditions of Sale and/or Terms of Use, in order to protect the rights, property or safety of Direct-Democracy Supplements or others, or where we have stated otherwise.

If you sign up for our mailing list, we may occasionally send you information about third-party products and services. Please note that if you do not want us to share your personal information with carefully chosen third parties for marketing purposes, you can do so by checking the relevant box on the subscription page. As a result, if you reply to any third party who reaches out to you, that third party rather than us will become the data controller of any information you submit to that third party and you should inquire as to how that information will be used by that third party.

Whenever you use our website to make a purchase or participate in a contest or competition, we may use the personal information you submit to run proper anti-fraud checks. In order to conduct a credit or fraud check, your personal information may be shared with a credit reference or fraud prevention agency, and such organisations may retain a record of that information. In order to verify your identification, any such checks will be carried out. This information will not be used for credit checks and your credit rating will not be affected.

Additionally, we may disclose your personal information with third parties if we buys or sells any enterprise or assets (in which case we could disclose personal information to the prospective seller or buyer of such business or assets) or if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and subscribers would be transferred assets, such as personal information about our customers and subscribers.

What is the best way to stop receiving commercial emails?

It is possible for you to request that we stop sending you such information by emailing or writing to us at [email protected]; or by clicking on the relevant link at the bottom of any of our marketing emails. To remove you from our marketing lists, we will need 14 working days.


If you have any questions or concerns, please feel free to contact us. However, because the Internet is worldwide, we cannot guarantee the total security of any data sent over it during transmission. We cannot guarantee the security of any information that you reveal online, and we will not be liable for any breach of security unless it is caused by our negligence or deliberate failure.. Please be aware, however, that in transit between you and us, information you send to us may travel outside of the European Economic Area (EEA).

Gaining access to your personal data

Subject to certain exceptions, you have a legal right to inspect a copy of the personal data (as defined by the Data Protection Act 1998) that we maintain on you. To get information on your personal data, you must write to The Data Protection Officer, Direct-Democracy Supplements, Bexley Rd, Eltham London, SE9 2PE,United Kingdom.

We adhere to the Data Protection Act of 1998 when it comes to handling and disclosing your personal information. Because of this, we may need to verify your identity before providing you with some information.

If you have reason to believe the information we have on you is incorrect, please contact us at the above address.

Authentication of the registration information.

You can contact us at [email protected] or write to us at Direct-Democracy Supplements, Bexley Rd, Eltham, London, SE9 2PE,United Kingdom if you wish to check your registration credentials for our website. We may ask for verification of identification before providing you with any relevant information in accordance with our usual security standards. In order to verify your identity, we will use the email address and password that you provided when you signed up (as may have subsequently been amended by you). In order for us to respond to a request made by an individual using your registration email address and password, you must ensure that these details are protected. We strongly advise against saving your passwords in your browser’s built-in memory because doing so raises the risk of your personal information falling into the wrong hands.


“Cookies” are used on our website to guarantee that you have the best possible experience as a visitor. When a web server sends a cookie to a computer, the cookie is saved on that computer’s hard drive and may be used to track an individual’s browsing history. A cookie is a text-based token that can only be read by the server from which it came.

It’s impossible for a cookie to tell us things like your email address, which we can only get from other places, such as if you sign up for our newsletter. We may, however, make use of them to deliver targeted online banner adverts or other promotional materials..

To help us improve our website, we may use web server logs to collect information about your location on the Internet (e.g. the URL you came from, IP address, and domain types, your browser type, the country where your computer is placed, the pages of our website that had been viewed during your visit, the date and time of your visit to our website, and any search terms that you entered. This information may be collected and used even if you do not place a purchase or subscribe to our mailing list, and we will use it to manage our website, for internal operations (such as troubleshooting and data analysis) and to keep our website safe and secure. All of this data is compiled in the aggregate, so it cannot be linked to you personally. By using our website in the future, you agree that we may collect and use your personal information in this manner.

Please visit for more information on cookies and how they are used.

This Privacy and Cookies Policy will be updated as necessary.

We reserve the right to make changes to this Privacy and Cookies Policy at any time. If we make any modifications to this Privacy and Cookies Policy, you are bound by those changes as of the change’s effective date. We’ll put a notice on the homepage of our website if we make any significant changes to how we utilise your personal information. The most recent version of our Privacy and Cookies Policy may be seen at any time by visiting the Privacy and Cookies Policy link on the homepage of our website.

What about websites belonging to other companies, which you may visit through ours?

This Privacy and Cookies Policy does not apply to external websites that are linked to our site. It is possible that the operators of other websites that you visit via the links given will gather personal information about you and use it according to their own privacy policies, which you should review. We are not responsible for the privacy practises of third-party website operators.

To the extent permitted by the applicable service provider’s privacy policies, you agree that any information you publish using our social media facilities will be visible by anyone who accesses such websites. You should read the privacy policies of each of these companies to learn how they intend to use your personal information.